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2024 Onedesk Review: Features, Pricing & More

Name: OneDesk
Brand: OneDesk
SKU: ONEDESK-2024
Price: 11.99 USD
Availability: InStock

Author

Anthony Carter

Editor

Biography

Anthony Carter is a veteran technology writer and editor with deep roots in the construction and project management industries. With decades of hands-on experience managing large-scale construction projects, Anthony has a unique perspective on the intersection of technology and construction. His career has been marked by his ability to integrate advanced project management tools into the construction process, improving efficiency and outcomes. Now, as the editor at ProjectManagementTools.com, Anthony leverages his extensive experience to create content that is both practical and insightful, catering to professionals who seek to stay ahead in a rapidly evolving industry. Outside of work, Anthony enjoys woodworking and mentoring aspiring construction managers.

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Factcheck By:

Isabella Harper

Contributor

Biography

Isabella Harper is a technology writer and editor with a rich background in managing large-scale projects at a top-tier corporation. Before joining ProjectManagementTools.com, Isabella honed her skills as a project manager, overseeing complex initiatives that required meticulous planning and execution. Her deep understanding of project management principles, combined with her passion for writing, led her to transition into a role where she could share her knowledge with a broader audience. As an editor at ProjectManagementTools.com, Isabella curates and creates content that empowers project managers and teams to achieve their goals more effectively. In her spare time, she enjoys mentoring aspiring project managers and exploring the latest trends in technology and productivity.

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Latest Update: Sep 5, 2024, 6:03 pm

Our Verdict

Onedesk offers a versatile platform that combines project management with customer support and team collaboration features. It provides tools for task tracking, project planning, and client interaction, aiming to streamline both project workflows and customer service processes. The integrated approach helps teams manage projects and client relationships from a single interface.

For organizations focusing solely on project management, Onedesk's broader range of features might feel overwhelming or unnecessary. It is particularly effective for teams that need a unified solution for managing projects and customer interactions but may not be ideal for those seeking a more specialized project management tool.

Pros

Lots of features
Simplicity
Helpdesk features

Cons

Limited integrations
Sharp learning curve

Free plan available

yes

Subscription Price

Starts at $11.99 per user per month

Integrations

ActiveCollab, Acuity Scheduling, Airtable, APE Mobile

Expert Review

4.6

Visit website

Best For

helpdesk management

24/7 Support

Mobile App

Cancellation period

Overview

Why we like it

Combining project management and a helpdesk in a single solution, OneDesk bridges the gap between customer service and overall team management. Easy to use, and packed with features, we’ve found this to be a great platform for businesses looking to manage task workflows and ticketing, all in one space. Perfect for small and medium businesses, OneDesk pricing starts at $11.99/user/month and, as all features are included across plans, pricing is fair and clear.
OneDesk is a cloud-based platform that allows teams and managers to switch between different tools to complete work. Tasks and tickets can be completed together for improved workflow, a feature not available in other solutions, and one we especially value. Businesses keen to automate workflow such as replies, automatic triage and notifications, can use this effectively, while also maintaining a positive output across a range of projects.