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2024 Sysaid Review: Features, Pricing & More

Name: SysAid
Brand: SysAid
SKU: PM-2024
Availability: InStock

Author

Isabella Harper

Contributor

Biography

Isabella Harper is a technology writer and editor with a rich background in managing large-scale projects at a top-tier corporation. Before joining ProjectManagementTools.com, Isabella honed her skills as a project manager, overseeing complex initiatives that required meticulous planning and execution. Her deep understanding of project management principles, combined with her passion for writing, led her to transition into a role where she could share her knowledge with a broader audience. As an editor at ProjectManagementTools.com, Isabella curates and creates content that empowers project managers and teams to achieve their goals more effectively. In her spare time, she enjoys mentoring aspiring project managers and exploring the latest trends in technology and productivity.

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Factcheck By:

Anthony Carter

Editor

Biography

Anthony Carter is a veteran technology writer and editor with deep roots in the construction and project management industries. With decades of hands-on experience managing large-scale construction projects, Anthony has a unique perspective on the intersection of technology and construction. His career has been marked by his ability to integrate advanced project management tools into the construction process, improving efficiency and outcomes. Now, as the editor at ProjectManagementTools.com, Anthony leverages his extensive experience to create content that is both practical and insightful, catering to professionals who seek to stay ahead in a rapidly evolving industry. Outside of work, Anthony enjoys woodworking and mentoring aspiring construction managers.

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Latest Update: Sep 5, 2024, 5:53 pm

Our Verdict

Ideal for IT service management, SysAid offers a comprehensive solution for managing helpdesk tickets, assets, and automating workflows. It excels at streamlining IT processes, with built-in reporting and analytics that provide valuable insights into service performance. SysAid is particularly well-suited for IT departments looking to enhance efficiency and improve response times.

For teams outside of IT or those needing more generalized project management capabilities, SysAid’s specialized focus might feel too narrow. It remains a powerful tool for managing IT infrastructure, but organizations seeking broader functionality may find it limited in scope.

Pros

Ticketing
Ease of use
Onboarding

Cons

Steep learning curve
Pricey

Free plan available

yes

Subscription Price

N/A

Integrations

ActiveCampaign, Airtable, Asana, Celigo Integrator.io

Expert Review

4.5

Visit website

Best For

AI IT management

24/7 Support

Mobile App

Cancellation period

Overview

Why we like it

A comprehensive ITSM platform, SysAid helps to empower organizations to provide exceptional service. SysAid has generative AI in ever element of the its service management platform making this one of the more user-friendly experiences we’ve seen out there on the market. With a wealth of editions in place covering ticket management, IT management and self-service features, SysAid has a starting price of $79 per month.
The service experience provided to customers is second to none with this platform, and in our opinion, a top option for this type of solution. SysAid enables customers to get the help they need at any time via a range of support channels. With MTTR, managers and admins are freed up to focus on task and project management increasing productivity. We recommend SysAid to companies looking for improved productivity while still maintaining high, quality customer service.